Return & Refund Policy

At Bella Vie Kitchen & Bath Supply Co., we want you to be completely happy with your purchase! If you’re not satisfied, our return and refund process ensures a smooth and stress-free experience. 🌟

πŸ“ 1. Return Eligibility

We offer a 30-day return window from the day you receive your order. To qualify for a return:

  • The item must be unused and in original condition πŸ†•

  • All original packaging and tags (if applicable) must remain intact πŸ“¦

  • A proof of purchase (receipt or order confirmation) is required πŸ“„

If the item doesn’t meet these conditions, unfortunately, it may not be eligible for return.

πŸ”™ 2. How to Start a Return

To initiate your return, please contact us at:
πŸ“§ service@npocysrb.com

Once your return request is approved:

  • We’ll provide you with a return shipping label πŸ“¬

  • We’ll give you clear instructions on how and where to return your item

Important: Returns must be authorized first. Items returned without prior authorization cannot be processed. ❗

🚚 3. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately for a quick resolution! πŸ“¦

We’ll work with you to:

  • Provide a replacement or

  • Issue a refund

Your satisfaction is our priority! 😊

🚫 4. Non-Returnable Items

Some items cannot be returned, such as:

  • Perishable products (e.g., food or beverages) 🍎

  • Customized or personalized items 🎁

  • Gift cards πŸŽ‰

  • Sale items or promotional products 🏷️

If you’re unsure whether your item is eligible for return, feel free to reach out to us first. πŸ“ž

πŸ”„ 5. Exchanges

To exchange an item:

  1. Return the original item following the instructions above

  2. Place a new order for the replacement product

This ensures the fastest processing for your exchange! πŸššπŸ’¨

🌍 6. International Orders – EU Customers

For customers in the European Union:

  • You can cancel or return your order within 14 days for any reason, in addition to our regular 30-day return policy. πŸ‡ͺπŸ‡Ί

Conditions:

  • The item must be unused and in original condition

  • Original packaging and proof of purchase required

πŸ’΅ 7. Refunds

Once we receive and inspect your returned item, we’ll notify you about the status of your refund.

  • Refunds are issued to the original payment method πŸ’³

  • Allow up to 10 business days for the refund to be processed

  • Additional time may be required by your bank or credit card company

If more than 15 business days pass without receiving your refund, please contact us at: πŸ“§ service@npocysrb.com